Quick Contacts
If you encounter issues not covered in the troubleshooting index, write to our engineers directly.
Primary Email Support
Response Time
Guaranteed responses within 24 business hours.
WhatsApp Live Support
App Version Compatibility
- Minimum Android OS: Android 8.0 (Oreo)
- Hardware requirements: 2GB RAM minimum, autofocus camera
- Check the Google Play Store listing for current app version
Troubleshooting Index
Solve common application configuration challenges quickly:
1. Bluetooth Thermal Printer Discovery Fails
The app queries active Bluetooth channels. If your 58mm/80mm ESC/POS printer does not show up:
- Pair the printer device directly in your Android phone's system Bluetooth Settings first (usually using PIN 0000 or 1234).
- Check that the printer is turned on and has a full paper roll.
- Re-open VeriStock Pro and retry printer search in Settings.
2. Google Drive Cloud Sync Fails
The app backs up encrypted SQLCipher databases to a secure space. If the sync errors:
- Verify your device has an active internet connection (Wi-Fi or cellular).
- Check that your Google Account storage quota is not exceeded.
- Re-authenticate the Google Drive permission inside the backup panel.
3. Barcode Scanner Camera Permissions
If the barcode scanning viewfinder shows a black screen:
- Head to Android Settings -> Apps -> VeriStock Pro -> Permissions.
- Ensure the Camera permission is set to "Allow only while using the app".
4. License Activation Issues
Licenses are managed out-of-band by SM Technologies distribution agents. If you receive an "Invalid Code" warning, verify characters or request a replacement token from your local distributor. Write to smtechie7@gmail.com for direct support.
5. Restoring Backup from Google Drive
If you changed phones or reinstalled the app and need to restore your data:
- Open VeriStock Pro and complete the initial setup (you can change details later).
- Go to Settings → Backup & Restore → Restore from Google Drive.
- Sign in with the same Google account used for backup.
- Select the most recent backup snapshot and tap Restore.
- The app will restart with your previous data fully loaded.
6. WhatsApp Invoice Sharing Fails
If the "Share via WhatsApp" button does nothing or shows an error:
- Ensure WhatsApp (or WhatsApp Business) is installed on your device.
- The app requires the customer's phone number to be saved with the country code (e.g., +91 for India).
- For PDF sharing, ensure storage permission is granted in Android Settings → Apps → VeriStock Pro.
7. Login / Firebase Auth Issues
Account login requires a one-time internet connection. If you cannot log in:
- Check your internet connection — Wi-Fi or mobile data must be active for initial login.
- Verify you are using the same email used during registration.
- If you see "Account disabled", your account may have been deleted. Use our Account Deletion Page to check status or write to us.
8. Invoice GST Amounts Look Wrong
If CGST/SGST calculations appear incorrect on printed invoices:
- Verify the GST rate is set correctly on each product under Products → Edit Product → GST Rate.
- Check whether your business is registered as "Intra-State" or "Inter-State" in Settings → Business Profile. Inter-state sales use IGST instead of CGST+SGST.
- Ensure your shop GSTIN is entered correctly in business setup.